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WooCommerce Support Ticket System

by Woocommerce (opens in a new tab)

Version 18.5 Released 395 B

The WooCommerce Support Ticket System (WCSTS) integrates seamlessly into your installation of WooCommerce, adding a system to manage user tickets and order support! The shop administrator can thus easily keep track of order and user problems and provide assistance!

WooCommerce Support Ticket System

About WooCommerce Support Ticket System

The WooCommerce Support Ticket System is a plugin designed to enhance customer service for online stores using WooCommerce. It addresses the common challenge of managing customer inquiries and support requests efficiently. By implementing this system, businesses can streamline their support process, ensuring that customers receive timely responses and resolutions. This plugin is ideal for eCommerce store owners looking to improve their customer support experience.

Key Features

Customizable ticket submission forms to capture essential customer information.

Automated email notifications for both customers and support staff upon ticket creation and updates.

Integrated knowledge base to help customers find answers before submitting tickets.

Admin dashboard for tracking ticket status, priority levels, and response times.

Ability to assign tickets to specific support agents for better accountability.

Multi-language support to cater to a global customer base.

Reporting tools to analyze support performance and customer satisfaction.

Compatibility with popular WordPress themes and plugins for seamless integration.

Installation & Usage

To install the WooCommerce Support Ticket System, simply download the plugin from GPLReal, then upload it to your WordPress site via the Plugins menu. Once activated, you can configure the settings to match your support needs. This plugin is fully compatible with the latest versions of WordPress and WooCommerce.

GPLReal offers the complete premium version of WooCommerce Support Ticket System at a significantly reduced price. All features are unlocked, updates are included, and you can use it on as many sites as you need under GPL.

Frequently Asked Questions

What does WooCommerce Support Ticket System do?

The WooCommerce Support Ticket System provides a structured way for customers to submit support requests, allowing businesses to manage and respond to inquiries efficiently.

Is WooCommerce Support Ticket System compatible with other plugins?

Yes, the WooCommerce Support Ticket System is designed to work alongside popular plugins such as WooCommerce Subscriptions and WooCommerce Bookings.

How do I set up WooCommerce Support Ticket System on my WordPress site?

To set up the WooCommerce Support Ticket System, download the plugin from GPLReal, upload it to your WordPress site through the Plugins section, and activate it. After activation, navigate to the settings to customize your ticketing options.

Can I use WooCommerce Support Ticket System with my existing theme?

Yes, the WooCommerce Support Ticket System is compatible with most WordPress themes, ensuring it integrates well with your current site design.

What is included when downloading WooCommerce Support Ticket System from GPLReal?

When you download WooCommerce Support Ticket System from GPLReal, you receive the complete premium version with all features unlocked. Your download includes automatic update notifications and the file can be used on unlimited websites under the GPL license.

How do I update WooCommerce Support Ticket System?

Updates are delivered by GPLReal through automated email notifications as soon as a new version is available, ready for you to install on your site. Gladiator members enjoy fully automated updates and priority access to all products and new versions.

Are the files of WooCommerce Support Ticket System secure?

Yes. All files are original and fully GPL-compliant. Due to the unpredictable nature of the WordPress ecosystem, we scan every file and every new version with multiple security tools. You are also welcome to verify the files yourself on VirusTotal.com before installation.

Browse more WordPress Plugins on GPLReal.

Questions about this product

What you get

  • Customizable ticket submission forms to capture essential customer information.
  • Automated email notifications for both customers and support staff upon ticket creation and updates.
  • Integrated knowledge base to help customers find answers before submitting tickets.
  • Admin dashboard for tracking ticket status, priority levels, and response times.
  • Ability to assign tickets to specific support agents for better accountability.
  • Multi-language support to cater to a global customer base.
  • Reporting tools to analyze support performance and customer satisfaction.
  • Compatibility with popular WordPress themes and plugins for seamless integration.

Requirements

Requirement
WordPress 6.0 or newer
Requirement
PHP 8.1 or newer
Requirement
MySQL 5.7 / MariaDB 10.3 or newer
Download size
395 B
Licence
GNU General Public License

Release history

Every build we have archived, with its own scan result.

1 version