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Plugin

SupportCandy Agentgroup

by Supportcandy (opens in a new tab)

Version 3.1.3 Released 387 B

You can create groups of agents to whom you can assign tickets to just like individual agents. Every agents in the group can manage tickets assigned to the group. If you want to assign ticket to group and expect any available agent in the group to pick the ticket ticket, this add-on is for you. Email notification with recipient “Assigned Agent” is enabled, for ticket assigned to agent-group will get sent to all agents of the group.

SupportCandy Agentgroup

About SupportCandy Agentgroup

SupportCandy Agentgroup is a versatile WordPress plugin designed to enhance your customer support experience. It addresses the challenges of managing support tickets and agent assignments, making it easier for businesses to streamline their support processes. Ideal for support teams and businesses of all sizes, this plugin helps improve response times and customer satisfaction.

Key Features

Multi-Agent Support: Assign multiple agents to handle tickets, ensuring timely responses.

Customizable Ticket Statuses: Create and manage custom ticket statuses to fit your workflow.

Agent Group Management: Organize agents into groups for better ticket distribution and management.

Advanced Reporting: Generate detailed reports on ticket performance and agent efficiency.

Email Notifications: Automate email alerts for new tickets and status changes to keep everyone informed.

Seamless Integration: Works smoothly with popular WordPress themes and plugins.

Responsive Design: Fully responsive layout ensures functionality on all devices.

Easy Customization: Modify plugin settings through the intuitive WordPress dashboard.

Installation & Usage

To install SupportCandy Agentgroup, simply download the plugin from your WordPress dashboard or from GPLReal. Upload the plugin file, activate it, and configure the settings according to your support needs. This plugin is compatible with the latest versions of WordPress.

GPLReal offers the complete premium version of SupportCandy Agentgroup at a significantly reduced price. All features are unlocked, updates are included, and you can use it on as many sites as you need under GPL.

Frequently Asked Questions

What does SupportCandy Agentgroup do?

SupportCandy Agentgroup is a WordPress plugin that helps manage customer support tickets by allowing multiple agents to collaborate and resolve issues efficiently.

Is SupportCandy Agentgroup compatible with WooCommerce?

Yes, SupportCandy Agentgroup is compatible with WooCommerce, allowing you to manage support tickets related to customer orders seamlessly.

How do I set up SupportCandy Agentgroup on my WordPress site?

To set up SupportCandy Agentgroup, download the plugin, upload it to your WordPress site via the plugins section, activate it, and follow the setup wizard to configure your support settings.

Can I use SupportCandy Agentgroup with Elementor?

Yes, SupportCandy Agentgroup works well with Elementor, allowing you to create custom support pages using the Elementor page builder.

What is included when downloading SupportCandy Agentgroup from GPLReal?

When you download SupportCandy Agentgroup from GPLReal, you receive the complete premium version with all features unlocked. Your download includes automatic update notifications and the file can be used on unlimited websites under the GPL license.

How do I update SupportCandy Agentgroup?

Updates are delivered by GPLReal through automated email notifications as soon as a new version is available, ready for you to install on your site. Gladiator members enjoy fully automated updates and priority access to all products and new versions.

Are the files of SupportCandy Agentgroup secure?

Yes. All files are original and fully GPL-compliant. Due to the unpredictable nature of the WordPress ecosystem, we scan every file and every new version with multiple security tools. You are also welcome to verify the files yourself on VirusTotal.com before installation.

Browse more WordPress Plugins on GPLReal.

Questions about this product

What you get

  • Multi-Agent Support: Assign multiple agents to handle tickets, ensuring timely responses.
  • Customizable Ticket Statuses: Create and manage custom ticket statuses to fit your workflow.
  • Agent Group Management: Organize agents into groups for better ticket distribution and management.
  • Advanced Reporting: Generate detailed reports on ticket performance and agent efficiency.
  • Email Notifications: Automate email alerts for new tickets and status changes to keep everyone informed.
  • Seamless Integration: Works smoothly with popular WordPress themes and plugins.
  • Responsive Design: Fully responsive layout ensures functionality on all devices.
  • Easy Customization: Modify plugin settings through the intuitive WordPress dashboard.

Requirements

Requirement
WordPress 6.0 or newer
Requirement
PHP 8.1 or newer
Requirement
MySQL 5.7 / MariaDB 10.3 or newer
Download size
387 B
Licence
GNU General Public License

Release history

Every build we have archived, with its own scan result.

1 version