Contact support
We aim to reply within 24 hours. Most answers are already in the FAQ.
Before you write
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Before you write
Installation, updates and “where is my download” are answered already.
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Billing & refunds
The window, what is refundable and what is not, in writing.
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Copyright notices
Rights-holder notices have their own process and their own clock.
Send us a message
What happens next
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1
A reference number is issued the moment you send.
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2
An email confirmation goes to the address you gave.
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3
We reply by email. Ticket tracking arrives with the account area.
Other ways to reach us
- General support: support@gplreal.com
- Copyright and notice-and-action: dmca@gplreal.com
- We publish no phone line. Everything is in writing so both sides have the same record.
Answered already
Is this legal?
Yes. Nearly everything we distribute is licensed under the GNU General Public Licence, which expressly permits redistribution, including commercially. You are paying us for sourcing, verification, scanning, hosting and support — not for the software licence, which the GPL already gives you for free. Our GPL notice explains exactly what you are buying.
What is the difference between a single purchase and a membership?
A single purchase gives you one product, the current release, and updates for a fixed period. A membership unlocks the entire catalogue for as long as it is active, up to a daily download limit that depends on your plan.
Can I use a product on more than one site?
Yes. The GPL places no limit on the number of installations, and neither do we.
Do you offer refunds?
Yes, within 14 days. Our refund policy sets out the cases where we may decline, such as bulk-downloading the catalogue and then asking for money back.
What is a daily download limit?
The number of separate archives you can download in a calendar day on your plan. It resets at midnight UTC. Re-downloading the same file counts each time, so grab it once and keep it.
